These terms and conditions (hereinafter the 'Terms and Conditions') apply to any redeemed voucher code (hereinafter ‘Voucher’) that is accepted in the Fastned app (hereinafter the ‘Fastned App’), as further set out below. The Fastned App is owned and operated by Fastned B.V., a private limited company incorporated under Dutch law, has its registered office in Amsterdam at Amstelplein 44 (1096 BC) and is registered with the Chamber of Commerce under number 54606179 (hereinafter ‘Fastned’). These Terms and Conditions apply to any Voucher issued by any affiliate of Fastned. Details of all Fastned’s affiliates can be found here.

1. General Information

   1. When redeeming the Voucher in the Fastned App you will be presented with the general details of the Voucher, such as its monetary value in charging credit (hereinafter ‘Charging Credit’), the expiration date, the country where the Charging Credit can be used, as well as a link to these Terms and Conditions. By redeeming the Voucher, you agree to these terms.

   2. After redeeming the Voucher, the Charging Credit is added to your Fastned App account (hereinafter the ‘Account’).

   3. You can only use Charging Credit if you have activated a valid payment method in your Account (either an EV charge card or a debit/credit card). Depending on your chosen payment method, your Charging Credit will be consumed as follows:

      1. If your payment method is an EV charge card, the Charging Credit can only be  consumed if it can fully cover the purchase amount. If the purchase amount exceeds the available Charging Credit, it cannot be used for payment.

      2. If your payment method is a debit or credit card, the Charging Credit will be fully consumed first. If the purchase amount exceeds the available Charging Credit, the remaining share will be billed to your debit or credit card.

   4. The Charging Credit can only be used for charging sessions within the country as specified in the general details of the Voucher. 
   5. The Charging Credit is valid from the moment of redemption and expires per the expiration date, as specified in the general details of the Voucher.
      
      

2. Non-transferability, non-refundability
   

   1. Vouchers and Charging Credit are non-transferable, non-refundable and cannot be exchanged for cash.
      
      

3. Unauthorized use

   1. Fastned is not responsible nor liable for unauthorized use of Vouchers and Charging Credit by someone else than you.
      
      

4. Fraud Prevention

   1. Fastned reserves the right to refuse the redemption of Vouchers and/or consumption of Charging Credit when it suspects fraud or misuse.
      
      

5. Governing Law

1. These terms and conditions are governed by and constructed in accordance with the laws of territory of the Voucher.
   
   

6. Contact information

   1. For any questions related to the Vouchers and Charging Credit, please contact our customer service via [email protected].