Version 15 February 2024
Fastned takes your privacy seriously and shall carefully process your personal data. In this statement, we explain which personal Fastned processes, for what purposes and on what legal basis. We also explain how long we will retain your data, with which third parties we share your data and what your rights are with regard to this data, for example the right of access and the right to be forgotten.
Fastned has its main office in Amsterdam at James Wattstraat 77R and is registered with the Dutch Chamber of Commerce under number 54606179. Fastned has appointed a Data Protection Officer who has been registered with the Data Protection Authority. The Data Protection Officer can be reached via email@example.com.
What personal data does Fastned collect and process?
1. When you register for a Fastned account
If you want to fast charge your electric vehicle you can register with Fastned by creating a Fastned account. You can create your Fastned account through the Fastned app (“Fastned App”). When creating your Fastned account, you will be asked to provide certain personal data such as name, telephone number, e-mail address, registration number (optional) and/or address and/or bank or charge card information (optional). You may always modify the above-mentioned data yourself in the Fastned App or ask us to modify or delete your data. Fastned shall store personal data for no longer than is necessary for the realisation of the purposes for which they are collected and processed. You can also withdraw your consent at any time by deleting your account or asking us to delete your account.
If you have registered with Fastned, Fastned may send you messages in various ways, for example via email, via text messages and via push notifications within the App. The text message service and/or email may be used for verification for your account or for sharing important information regarding your charging session or account. You can also opt-in to receive the Fastned newsletter. If you no longer wish to receive the newsletter, you can easily unsubscribe from any future sends by clicking on the unsubscribe link in the footer of the email.
Do you prefer not to provide us with your personal data? You can also charge at Fastned without registering; in this case you pay for a one-off charging session with a credit or debit card, or with your charge card. Please see paragraph 3 for more information.
2. When using all functionalities of the Fastned App
To make full use of all the functionalities of the Fastned App, it is recommended to switch on the Fastned App location service. This allows the use of GPS data and locations of WiFi hotspots and telephone masts to determine your approximate location, in order to assess which Fastned fast charging station is closest to you. Fastned may store and process these data regarding locations to improve our services. We may also ask you for access to your camera when you want to share a photo, for example when you want to send us feedback. We will always ask you for specific access to your location service or your camera and you may refuse this at all times. Sharing location services is therefore not mandatory, but it is convenient.
3. When making the payment for your charging session
Payment by debit- or credit card with a Fastned account When you add your payment method in the App, you will have to provide the necessary data for the chosen payment method (such as name and card number). These data will be directly captured by our payment service provider Adyen.
One-off payment by debit- or credit card without registration
It is also possible to pay for a one-off charging session without registration or account. For these payments your credit, debit or bank account information (such as expiry date and type of card) and other financial information required for your payment will be collected and stored by our payment service provider Adyen. Fastned does not process any personal data .
One-off payment by payment terminal
If available at the charging station, it is also possible to pay for a one-off charging session via a payment terminal. For these payments, your card details (name, account number, CV, expiry and start date) are processed by our payment service provider, Elavon.
Payment by charge card
When using a charge card, the costs incurred will be invoiced via the charge card company. Fastned receives a so-called RFID code from the charge card company that issued your charge card, on the basis of which Fastned can send an invoice to the charge card company for the electricity charged.
4. When you start a charging session
When you start a charging session, your vehicle communicates its unique ID (MAC-address) to the charger. If you decide to activate Autocharge in the App, your vehicle’s MAC-address is hashed and stored with your other account details. From then on, all sessions started through Autocharge will be billed to your account’s default payment method. If you decide not to activate Autocharge your MAC-address won’t be stored with your account details.
Additionally, to analyse, optimise and secure our charging services, all MAC-addresses, after they have been hashed, are stored together with the session information (e.g. number of charged kWh and session time). This will not be linked to account details.
5. When you contact our customer support services
If you contact our customer support team, we may record the call if you give consent to this. The reason we do this is so we can use the phone call as an example for training. This means that your question or complaint may contribute to improving our customer service. For this purpose we will store this information for a maximum of 3 months.
In case you contacted our customer support team, we may also receive send you a customer satisfaction survey (via email, chat ou SMS, depending on how you contacted us) to collect your feedback about the support you have received. We do this to constantly improve our support services.
6. When you apply for one of our vacancies
If you respond to a vacancy on our Website, we ask for your details, including your resume. We use these details to evaluate your application and possibly to contact you. We use a third party (software) applicant tracking system, namely Recruitee, for the processing of responses to our vacancies on our Website. We will keep your personal data only for the period necessary to fulfill the purposes for which it was collected or processed, unless we have to keep it for tax or legal reasons. In practice, this means that if you are hired, the information related to your job application will end up in your personnel file. If you are not hired, we willl keep your information on file for a maximum of 12 months so that you can be considered for other vacancies. If you do not want us to keep your information for this period of time, you can click on the link that you’ve received in the confirmation email of your original application. This link will direct you to the Recruitee environment where you can request a complete data removal. Alternatively, you can send a request for data removal to firstname.lastname@example.org.
You can withdraw your permission for your application at any time by sending an email to email@example.com. In this case, we will not process your application any further.
7. When you participate in Fastned's test panel
We may contact you to invite you to voluntarily participate in our test panel. We will ask for your consent to process your personal data that may be contained in your survey responses and to link this data to the existing information in your Fastned account (if you have one). Fastned uses this information to generate anonymised and standardised user profiles, which helps to improve the quality of our services. The survey data will be kept by Fastned for a maximum of 2 years.
8. Automatically generated information
9. Via cookies on our website
10. In case of camera surveillance at our sites
For the purpose of your own safety, the surveillance of our property, prevention and registration of nuisance, vandalism and other criminal offences, Fastned has installed camera surveillance at its charging stations. The camera surveillance is indicated on notice boards at the boundaries of the areas covered by the cameras, by hanging the cameras in a clearly visible position, and by other clearly recognisable means if the situation so requires. Fastned shall never store the images longer than necessary and/or legally allowed.
A person recorded on camera images may access the images on which (s)he is identifiable, provided that the images have not yet been deleted due to their retention period. A person recorded on camera images may receive a copy of these images by submitting a request, in writing or by electronic means, to Fastned. A request for access or extraction of a copy requires proof of identity and a clear indication of the time period during which the data subject is suspected to have been recorded.
For which purposes and on the basis of which legal principles will Fastned process your personal data?
Fastned processes your personal data for the following purposes:
Performance of a contract
How long does Fastned retain your personal data?
We will retain your personal data for as long as is necessary or permissible within the scope of the purposes set out in this Privacy Statement and in accordance with applicable law. The criteria to determine our retention period include:
Sharing of personal data with third parties
For the performance of our business activities and depending on the services we provide to you, we may share your personal data with external parties (so-called processors) who carry out specific tasks at the request of Fastned. These third parties process your personal data exclusively on behalf of Fastned. The processing performed by these third parties is subject to so-called data processing agreements, in which Fastned has ensured that the service provider will only process personal data in accordance with the applicable data protection legislation and Fastned’s instructions. This includes the following parties:
Transmission outside the European Economic Area (“EEA”) and/or Switzerland
Some of our service providers are established in a country outside the European Economic Area (“EEA”) or Switzerland, for example the United States. In order to comply with EU data protection laws on international transfers, we carefully consider whether an adequate level of protection can be provided. Where necessary, we lay down arrangements in a transfer agreement based on standard contractual clauses adopted by the European Commission (Article 46(2)(c) of the GDPR).
Security and protection of personal data
Fastned has implemented appropriate technical and organisational measures to protect your personal data against loss or any form of unlawful processing.
Your rights as a data subject
You have the right to access, correct or delete your personal data. You also have the right to withdraw your consent for data processing, to object to the processing of your personal data by Fastned and you can request us to limit or stop the processing of your personal data. You also have the right to data portability. This means that you have the right to ask us to transfer your personal data directly to you. At your request, and if technically possible, we will transfer your personal data to an organisation named by you.
To exercise one of the above rights, please send your request to firstname.lastname@example.org. If you have a complaint regarding the processing of your personal data you can report this via email@example.com. Lastly, you have the right to submit your complaint to your national data protection authority.
Amendment of the privacy statement
As we may change this statement from time to time, we encourage you to check this page regularly to ensure you are aware of any changes. If we make significant changes to our privacy statement, we will also publish a clear notice on our website. If we wish to use your data for other processing, we will actively inform you of the following.
Transfer of business
In the future, one or more parts or assets of Fastned may be transferred to a third party or Fastned may merge with a third party. In that case your personal data may also be transferred.
Should you have any questions regarding this Privacy Statement, please send an e-mail to firstname.lastname@example.org.
This Privacy Statement was last updated on 15 February 2024.