Major Autocharge update allows EV drivers to have optimal charging experience

  • Fastned celebrates Autocharge’s 5-year anniversary with an innovative update
  • Autocharge allows EV drivers to plug in, charge, unplug and drive away - with payment handled automatically
  • This means there is no need for the complications of an RFID card, selecting a charging connector, or scanning a QR code
  • The recent update makes it even easier for EV drivers to activate Autocharge for the first time

Fastned, the European fast charging company, has recently released a major app update that makes it even easier for EV drivers to use the Autocharge feature for the very first time.

With Autocharge, all EV drivers need to do to charge is connect the charger to the vehicle and the charging process will start automatically.

Many EV drivers are accustomed  to several steps that precede connecting the charger plug into the car in order to start charging. These might include for instance swiping an RFID card, selecting a connector and pressing a start button. There are even more cumbersome methods like scanning QR codes for online payment, and downloading and registering for a new app.  By contrast, Autocharge allows EV drivers to charge their vehicle simply by connecting the charging cable to the vehicle, without having to follow any steps on the charger beforehand. 

With the latest update, the Fastned app's Autocharge activation experience, i.e. the steps taken by users to set up Autocharge for the first time, has improved significantly, making it easier than ever before to be activated. Users with a vehicle that supports Autocharge will see the option to set up Autocharge appear during a charging session that was started with the app. Users can activate Autocharge with just a tap - a considerably simpler process  compared to other providers and the previous app version. 

The app update also includes a new, simple (temporary) deactivation and reactivation of the Autocharge feature. Additionally, the security has been increased by encrypting the data used for identification of the vehicle, which is also a significant improvement for protecting the customer's privacy. The new update is available now for all Fastned customers.


The new Autocharge activation process for the quickest fast charging experience

Autocharge isn’t a new technology. Back in 2016, Fastned and charger manufacturer ABB saw the need for making charging as simple as possible. So they teamed up to develop Autocharge. After almost a year of development and testing, Fastned announced the roll-out of Autocharge for its customers in October 2017. The technology quickly proved to be successful: in the one-year span, from Q4-2021 until Q3-2022, close to 150K Autocharge sessions had already been started by Fastned customers. Furthermore, several other charging networks in Europe and even worldwide have successfully implemented Autocharge since the technology is open for anyone to adopt.

“Fastned is the first company in the world to give the EV-driver the easiest way to activate Autocharge for their vehicle, simply through the Fastned app. This year marks Autocharge’s 5th anniversary, so this update feels to us like a celebration. This significant improvement is part of Fastned’s goal to always provide customers with the best customer experience."

Robin Wouters, Director Product & Engineering at Fastned

More information about Autocharge and the steps to activate it can be found at Fastned’s FAQ page.


About Fastned

Fastned has been developing charging infrastructure for electric vehicles across Europe since 2012. Fastned’s mission is to accelerate the transition to sustainable mobility by giving freedom to electric drivers. Based in Amsterdam, the company currently has 225+ charging stations in the Netherlands, Germany, the United Kingdom, Belgium, France and Switzerland. The company specialises in developing and operating super fast charging infrastructure where drivers can charge their electric vehicle with up to 300 km of range in 15 minutes before continuing their journey. Fastned is listed on Euronext Amsterdam (ticker AMS: FAST).