Frequently Asked Questions

General   
       How can I keep track of the latest updates?   
       Do I own DRs (Depositary Receipts) or do I own bonds?   
       What are DRs? / What are shares?   
       What are bonds?   
       I’ve received an email from a Fastned address that looks like a scam, what should I do? 
       J’ai reçu un email d’une adresse Fastned qui semble frauduleux, que dois-je faire ?  
 

Depositary Receipts   
       How do I buy Fasted’s DRs?   
       How do I transfer my Depositary Receipts from Nxchange to Euronext?   
       Does Fastned comment on the trading price or any market fluctuations?   
       Can Fastned give me an investment advice?   
       What is Fastned’s dividend policy?

Fastned's Bonds   
       How do I purchase Fastned Bonds?   
       Will Fastned Issue new bonds?   
       Where can I find an overview of my Bonds?   
       My accountant asks for an overview, where can I find this?   
       What is the value of my bonds?   
       Where can I find an annual overview of my Bonds?   
       At what bank account do I receive the interest and the final payment?   
       How do I change my bank account?   
       How do I change my contact details?   
       What happens with my bonds after I pass away?   
       My … passed away, what to do?

My question hasn't been answered. Who can I contact?

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General

How can I keep track of the latest updates?

Please leave your e-mail address in the box at the bottom of this page.

Do I have Fastned's Bonds or do I have Fastned's DRs (Depositary Receipts)?   
 

You have Fastned Bonds if you receive an interest payment every 3 months resulting in an annual interest of 6% or 5% over your investment.   
You have DRs (Depositary receipts) if the value of your investment corrolates with the stock market price of Fastned. 

What are DRs? / What are shares?   
 

A share is a part of a company. Whether you own one single share or you own a lot of shares of a company, it means that you are co-owner of the respective company. The more shares you own, the larger your stake in the company. At Fastned we have certified our shares. This means that the foundation (FAST) owns all shares of Fastned B.V.. For every one share the foundation owns, it has issued one Depositary Receipt. These Depositary Receipts are owned by the founders of the company and all investors in the company. The foundation makes sure that Fastned acts according to its mission. A lot of well known companies use this set-up. Examples are Triodos Bank and Unilever.

What are bonds?   
 

A bond is a loan. If you invest in a company by buying bonds from the company, you give the respective company a loan. In return for the loan, you receive something. This is the interest. This can either be fixed or variable. At Fastned, the interest is fixed at 6%  or 5% annually (based on when the investment is made).

 I’ve received an email from a Fastned address that looks like a scam, what should I do?   
 

Update 15 November 2023 
It has come to our attention that fraudulent emails have been sent these last few days, using the Fastned identity and promoting a fake investment campaign. 

Fastned is not currently conducting a bond issue campaign. 

Based on internal investigations, we can confirm that there was no data leakage on our part: these emails seem to have been sent randomly and as far as we know, no Fastned customers have been approached. Nonetheless, we ask you to be vigilant. We will keep on monitoring this very closely. 

If you receive such an email, do not engage and report it to the dedicated public service in your country.  You can also report it as spam in your email browser.
 

J’ai reçu un email d’une adresse Fastned qui semble frauduleux, que dois-je faire ?  
 

Mise à jour 15 novembre 2023 
il a été porté à notre attention que des emails frauduleux ont été envoyés ces derniers jours, utilisant l'identité de Fastned et faisant la promotion d’une fausse campagne d’investissement. 

Fastned ne mène actuellement aucune campagne d’émission d’obligations. 

Sur la base d'investigations internes, nous pouvons confirmer qu'il n'y a pas eu de fuite de données de notre part : ces emails semblent avoir été envoyés au hasard et, à notre connaissance, aucun client de Fastned n'a été approché. Néanmoins, nous vous demandons d'être vigilants. Nous continuerons à suivre cette affaire de très près. 

Si vous recevez un email qui vous semble suspect, merci de le signaler sur les plateformes dédiées comme : https://www.signal-spam.fr/ 

Vous pouvez également le déclarer comme spam dans votre messagerie électronique.

N’héistez pas à contacter notre service client qui pourra vous tenir informé de la marche à suivre. 
 

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Depositary Receipts

How do I buy Fasted’s Depositary Receipts?   
 

Fastned’s Depositary Receipts are available on Euronext Amsterdam and can be purchased with a securities account with access to Euronext Amsterdam. You can find Fastned by name, ISIN: NL0013654809 and ticker symbol AMS:FAST

How do I transfer my Depositary Receipts from Nxchange to Euronext?   
 

You can transfer your Depositary Recepts from Nxchange to Euronext with this form. Nxchange does calculate some costs for the transfer, please make sure that you have sufficient funds in your Nxchange account to cover the costs of transfer.

Does Fastned comment on the trading price or any market fluctuations?   
 

Fastned does not comment on the trading price or any market fluctuations.

Can Fastned give me an investment advice?   
 

Fastned does not give any advice with regard to investments.

What is Fastned’s dividend policy?   
 

Fastned has not paid any dividends since its incorporation. The Group expects to retain all earnings, if any, generated by Fastned’s operations for the development and growth of its business and does not anticipate paying any dividends to shareholders in the foreseeable future. The Group’s dividend policy will be reviewed and may be amended from time to time taking into account Fastned’s earnings, cash flow, financial condition, capital expenditure requirements and other factors considered important by the Board of Directors.

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Bonds

How do I purchase Fastned Bonds?   
 

Bonds are mainly bought during an Issue. The Bonds have a limited tradability. If you would like to purchase bonds outside of an issue please contact Fastned by sending an email with your request to [email protected]

Will Fastned Issue new bonds?   
 

Fastned might be issuing new bonds in the future. Please leave your e-mail address at the bottom of this page to receive updates.

Where can I find an overview of my Bonds?   
 

You have received a confirmation of the issue of the bonds per e-mail. You can use this form for your financial information and administrative purposes.

My accountant asks for an overview, where can I find this?   
 

You have received a confirmation of the issue of the bonds per e-mail. This is what your accountant needs.

What is the value of my bonds?   
 

We keep the register in our own administration. Because of this, the value of your bonds remains at the nominal value (EUR 1.000 per bond). If you would like to sell your bonds you have to agree on a price with the buying party. This price might differ from the nominal value.

Where can I find an annual overview of my Bonds?   
 

If the bonds are a private investment Fastned does not distribute an annual overview. You can use the confirmation of the issue. This confirmation names, among other things, the value of your investment. The mentioned value is part of your capital. 

If you invested through a business please contact us through [email protected]

At what bank account do I receive the interest and the final payment?   
 

You receive the interest and the repayment of your investment at the bank account from which you invested or the bank account you have changed it to.

How do I change my bank account?   
 

If you would like to change your bank account, an e-mail with your current and your new bank account number will do. You can send this email to [email protected]. Fastned might verify that you want to change your bank account. You will receive a confirmation per e-mail when the change has been made.

How do I change my contact details?   
 

A change in your contact details can be send to [email protected]. Please let us know that you are a bond holder.

What happens with my bonds after I pass away?   
 

Your bonds are part of your capital and will be inherited by your heirs. To execute this, Fastned needs to receive an official confirmation per e-mail. Fastned will then send a form to change the ownership of the bonds. In case there is more than one heir, Fastned needs to receive such a form per heir. The heir will receive a confirmation after the changes have been made in the register. Please contact us by using the following e-mail address [email protected]  

My … passed away, what to do?   
 

When a bond holder passes away, Fastned needs to receive an official confirmation per e-mail. Fastned will then send you a form to change the ownership of the bonds. In case there is more than one heir, Fastned needs to receive such a form per heir. You will receive a confirmation after the changes have been made in the register. Please contact us by using the following e-mail address [email protected] 

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My question hasn't been answered. Who can I contact?   
 

You can ask Fastned. Please send an email to [email protected]